Rather than ensuring the customer’s needs are met quickly and efficiently, many get bogged down in operational issues or organisational turf wars. To avoid that scenario, the Forrester research recommends designers build customer profiles or 'Personas' based on real-life users and how they interact with the website. Here are four key criteria for building successful customer profiles:
Base web design on real world research.
Some companies think they know what their customers want and need from their e-commerce site and design to those requirements only. But Forrester says it’s better to base customer profiles on solid research and in-depth interviews with real customers.
Format web copy like a narrative.
This means to make sure your customer profile tells a real-world story. A professional woman's needs and expectations when buying beauty treatments online differ markedly from a recent college graduate's needs when performing the same task. Successful customer profiles include data on motivation, goals and behaviour.
Put web design into channel context.
Include insights into how your potential customers use the e-commerce channel, where they use it and when they opt for other channels, such as brick-and-mortar stores or phone-based sales channels. (shoes, clothes etc).
Personalise your web site design.
Well researched customer profiles come across as real people with real needs. It's more difficult to get lost in turf wars and the sales needs of the business when faced with the a 'real' customer trying to make a purchase on your site.
Search Engine Promotion & Search Engine Optimisation Techniques that work
Search Engine Promotion practices that can potentially deliver traffic as well as improved placement in search results revolve around creating long lasting one-way
back links from highly respected authority sites and those with good page-rank.
- Submit your site to ‘hand-edited’ web directories.
- Write and submit articles to the major article websites and bloggers.
- Write comments on blogs or forums that are related to your business/service/product.
- Engage in social book marking and voting.
- Write testimonials for your vendors service providers to publish for you.
- Get one way links from your business partners!