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About Us
Overview
We provide real support.
We answer the phone. Our average hold time for technical support is below 2 minutes. We never abdicate, or use third parties to provide customer service and support. You are given contact details for all team members including mobile numbers for your account manager. We don't hide and at least one team member is always available. It's part of our Support Promise.
We're affordable.
When you truly consider the facts - when you add up all of the inhouse costs - we undeniably offer more value than any nearest competitor. Sometimes you have to look beyond the price and consider all things such as quality, uptime, support and performance. There is a cost to "cheap web development and support" - don't let it burn you.
We hire great employees.
The talent runs deep within our small team. This means a better customer experience for you. While working at Active Online is a good experience, we take painstaking care in interview and assesment to hire the most talented individuals available and we work hard to keep our team together.
Operating since 2000.
We've been in the web development business for over 8 years (in "internet years" that's something like 30 years!). We're not "fly by night" - we're not going anywhere. Our stability and experience matters.
The web needed needs talented development teams.
As the web changed, and so have the requirements of site owners and operators. Faster tern-around cycles, responsive design and marketing and continous research built on working experience is what we offer. If you'd like - call us a web 2.0 company.
World's greatest designers.
Ok. we can't claim that acolade just yet, however year on year our skills have developed to the point that and we know we provide a very high level of design flair, development skill and production competance equal to and often exceeding our peers. Our work speaks for itself.
Innovation.
Like all sucessfull development companies we are focussed on innovating for our customers. However from time to time we like to push the envelope a little and demonstrate our ability and push ourselves. Our latest home grown innovation is BookMeetingRoom.com. Check it out.
We rise to the challenge.
Just like all development companies building complex projects, we are sometimes faced with problems. When something unexpected happens to change the focus or specification of a project, we immediately rise to the challenge and provide solutions and active managment to assist our customers work through the issues every step of the way until it's resolved.
